This was my second time using this particular enterprise location. The first time someone had hit me from behind so it was paid for through my insurance. And my experience wasn't too great as soon as I drove off with the car sensor lights went off on the dashboard . .. ex: tire pressure.
This time I had to get a rental due to my breaks going bad in my vehicle. I went there on a Thursday morning with my 3 kids, we all had to get to work and school that morning. The man assisting me WAS THE ABSOLUTE WORSE!!!!! As he was suppose to be assisting me in getting my rental he's answering every single phone call that came through the lines.... not only did he answer them but he was also attempting to fully assist them as if I wasn't even standing there waiting... I understand being under staffed but i think it's very unprofessional . He could have put them on hold or something.
Not only did he answer every phone call. Every person that walked thru the door he was trying to help them instead of complete my transaction first.
To top that off.... the rental car finally arrives and it's given to me completely on "E"... "EMPTY " "NO GAS".... And he had the nerve to ask me if I wanted them to put gas in the car.
So not only did I spend time the night before filling out all the extra information to have a much more speedy transaction once I got into the office.... I had to wait 30+mins to get the car and they give it to me with no gas. So I had to get gas...bring my kids to school and rush to work.
It was a very frustrating and disappointing experience. And to make matters worse... They charged me for an extra day that I didn't even have the car. And I had to call them to correct it and give me back my money.
All USA
This was my second time using this particular enterprise location. The first time someone had hit me from behind so it was paid for through my insurance. And my experience wasn't too great as soon as I drove off with the car sensor lights went off on the dashboard . .. ex: tire pressure. This time I had to get a rental due to my breaks going bad in my vehicle. I went there on a Thursday morning with my 3 kids, we all had to get to work and school that morning. The man assisting me WAS THE ABSOLUTE WORSE!!!!! As he was suppose to be assisting me in getting my rental he's answering every single phone call that came through the lines.... not only did he answer them but he was also attempting to fully assist them as if I wasn't even standing there waiting... I understand being under staffed but i think it's very unprofessional . He could have put them on hold or something. Not only did he answer every phone call. Every person that walked thru the door he was trying to help them instead of complete my transaction first. To top that off.... the rental car finally arrives and it's given to me completely on "E"... "EMPTY " "NO GAS".... And he had the nerve to ask me if I wanted them to put gas in the car. So not only did I spend time the night before filling out all the extra information to have a much more speedy transaction once I got into the office.... I had to wait 30+mins to get the car and they give it to me with no gas. So I had to get gas...bring my kids to school and rush to work. It was a very frustrating and disappointing experience. And to make matters worse... They charged me for an extra day that I didn't even have the car. And I had to call them to correct it and give me back my money.