PMI of Greater Boston

I’ve lived in Boston less than a year and have not had much experience renting here or even more to the point much experience when there is a problem in the apartment. Last week, on a Sunday night, I noticed there was no hot water or heat in the apartment. So I went to my contract to find the steps on what to do in such instances thinking that no one on a Sunday night would be available. I sent an email to PMI and quickly a text message knowing it would get to someone quicker. I don’t think it was more than say 20 mins before I got a call from someone at PMI stating they had not been aware of the problem but were going to resolve this issue for me. Well, they got someone to come out within two hours of my text, called me to confirm the heat was back on and I was able to go to a warm bed that night. So I just wanted to write: Thanks for the quick response, coordination and follow-up!

They handle both of my properties. Excellent and reliable service 24 hrs a day!! I am so thankful for them. I recently went away and it snowed heavily while I was gone. PMI took care of all the snow removal. No calls from any of my tenants!!!