Fireside Designs

Excellent service. Very happy with the service from Fireside Designs. I would highly recommend. From the first visit to the showroom to the end of the project Jean, his son Jay and all the service men were so helpful and concerned with fitting the right gas insert for this small prefab fireplace that I have. It wasn't easy and we had a few problems. All of which were handled with the utmost care and concern. The fireplace is now completed and I'm very happy with it. I only wish I did this years ago. I love it. They've met my high expectations and beyond. I just want to say thank you to everyone at Fireside Designs who helped to make this happen. Thank You, Donna

Many years ago, when I was much younger and naive, I purchased a gas fireplace for my new home. When I was in Fireside Designs to pick out a fireplace (Heat & Glo), the owner convinced me to get a fireplace without the firebrick (refractory), saying it looks so much better to see the fire reflected in the black painted panels. Not knowing any better, I got a fireplace without the firebrick. Mind you, I was not given any kind of discount because my fireplace was missing the firebrick walls. Years later, while doing some research, I found out that fireplaces WITH firebrick are much more efficient than those without -- and radiate up to 66 percent more heat! Meanwhile, my painted fireplace interior started to show signs of rust. So I went to Fireside Designs, and spoke to the owner. He did everything he could to try to get me to leave the store, telling me I needed to have my fireplace's model number, exact dimensions, etc. He also suggested I contact the manufacturer. So I left the store without any help from him. I returned a week later with all the info I needed, and he told me my fireplace was discontinued and I was basically out of luck. Many times since that day, I have seen the store's owner or one of his employees at the various Western Mass. Home Shows. I go up to him and tell him I purchased a fireplace from him, and explain how he duped me into buying a fireplace without firebrick, and ask what can he do for me? He always hems and haws, and asks me for my phone number and tells me he'll call me. But, of course, he never does. He may have gotten a sale from a gullible young man, but he will never get any business from me again -- or from everybody I can tell my story to. It's called "karma." UPDATE: Recently, the owner responded to me, saying their "mantra" is to "educate" their customers so they can make an informed decision. But when the owner was persuading me to purchase a fireplace without firebrick, surely he must have known that it would throw off LESS heat than one with firebrick. I mean, look at how many years he has been in the business. Did he not think it would have affected my decision had I known? The only "education" I received from him is that the units without firebrick looked "nicer." As far as your "honesty, integrity and respect that myself and my team extend to every customer," the number of negative reviews that you have received should be a warning to everybody. Meanwhile, his response reminds me of some of today's politicians trying to make excuses for their past. Not once did he apologize for the dissatisfaction I had with his business (if he had, I'd still be a customer). But, I must admit, your response was an education in dishonesty. If I could have given you ZERO stars, I would have. UPDATE 2: So let me see if I got this right. When you hear from a customer that he was unhappy with the way you treated him, your response is not to invite him back to the store so you can discuss things cordially, but instead you berate him and call him names? Very nice! I have given you many opportunities to "extend your courtesy to" me, and each time you blew me off. Let this be a lesson to your future customers -- AFTER the sale, you too can be treated with distain by a merchant you have given your hard-earned dollars to.