I went in to get my ring sized. Told the sales associate I had not.purchased the ring there. She said that was fine and proceeded to get my measurents. She takes the ring in the back to show the jeweler/repair person. She states some of the stones are loose and it would cost like $90 to tighten and additional $70 for sizing. I told her thanks and would think about it. I went up the street to Long's, $55 for sizing and no loose stones and done the same day.
STAY AWAY! Terrible customer service. My fiancé spent A lot of money for my platinum engagement ring at this location and after a year and a half, one of the diamonds on the band has already fallen out. When we brought it to them to get it fixed, they would not fix it without charging us. They told us the diamond was "ripped" out and would not fix it because we had not come for an inspection. However, we did try to get the ring inspected! But we were unable to because we did not have our paperwork and they could not look us up in the computer system. Also, they do not give you an appraisal when you buy their jewelry. The appraiser is only in town once a month. Therefore we had to pay a couple hundred dollars for someone else to appraise it. Overall, this has been the most disappointing jewelry experience I have ever had and I would not recommend them to anyone. Getting engaged should be a special time in your life but it has been nothing but headaches when it comes to this ring!