Went in to dry clean my bedding. The woman at the front was incredibly rude. When I said I needed dry cleaning she led off with the fact that I would have to pay in advance. She did not give me any information other than that. I asked how long it would take, she said 2-3 weeks. 2-3 weeks is a long time to go without bedding so I asked if they shipped it off site, she said no, and then told me they shipped it to Holyoke. She then suggested that I pay to use their laundromat services and argued with me when I said that I knew these blankets needed to be dry cleaned. I asked if there was a same-day service nearby and was directed to the business that had sent me here in the first place because that business does not offer same-day dry cleaning. I did not drop my blankets off and was never informed about how much it would cost me to get it cleaned. Customer service was awful.
Went in to dry clean my bedding. The woman at the front was incredibly rude. When I said I needed dry cleaning she led off with the fact that I would have to pay in advance. She did not give me any information other than that. I asked how long it would take, she said 2-3 weeks. 2-3 weeks is a long time to go without bedding so I asked if they shipped it off site, she said no, and then told me they shipped it to Holyoke. She then suggested that I pay to use their laundromat services and argued with me when I said that I knew these blankets needed to be dry cleaned. I asked if there was a same-day service nearby and was directed to the business that had sent me here in the first place because that business does not offer same-day dry cleaning. I did not drop my blankets off and was never informed about how much it would cost me to get it cleaned. Customer service was awful.