I have been in the industry for well over 20 years and I have received such excellent customer service at many other AutoZone locations especially Somerset, New Bedford ( Mt. Pleasant location) as well as Fall River ( Rhode Island Avenue location). But unfortunately the service that I have been provided on multiple occasions at this location on North Main Street in Fall River is completely distasteful and unacceptable. The service is horrible. The lack of customer service is an understatement. Calls go unanswered many times and when they are answered you are placed on hold for an extensive amount of time. Garrett you are the district manager for the area and I hope you read this and address this store because as you are well aware last thing I will do is post a negative review and I always give credit where credit is due. But after continuous and repeatedly horrible customer service by part of management ( Cory specifically) as well as Redshirt Associates this matter needs to be put out there in order to stop the continued lack of professionalism and negative customer experiences. It is a 180-degree difference when I walk into this store versus the treatment and professionalism I receive from Harry Dougie and Linda at the other stores indicated above. This store lacks the professionalism that they display and they should try to follow the same procedures in order to provide the correct customer service which they lack
All USA
I have been in the industry for well over 20 years and I have received such excellent customer service at many other AutoZone locations especially Somerset, New Bedford ( Mt. Pleasant location) as well as Fall River ( Rhode Island Avenue location). But unfortunately the service that I have been provided on multiple occasions at this location on North Main Street in Fall River is completely distasteful and unacceptable. The service is horrible. The lack of customer service is an understatement. Calls go unanswered many times and when they are answered you are placed on hold for an extensive amount of time. Garrett you are the district manager for the area and I hope you read this and address this store because as you are well aware last thing I will do is post a negative review and I always give credit where credit is due. But after continuous and repeatedly horrible customer service by part of management ( Cory specifically) as well as Redshirt Associates this matter needs to be put out there in order to stop the continued lack of professionalism and negative customer experiences. It is a 180-degree difference when I walk into this store versus the treatment and professionalism I receive from Harry Dougie and Linda at the other stores indicated above. This store lacks the professionalism that they display and they should try to follow the same procedures in order to provide the correct customer service which they lack