Community Self Storage, Inc.

The manager, Jim, is a nice guy. However, the business is very poorly run. Two days ago, my gate code, and that of two other users, did not work. Two of us got locked inside when we followed someone in. Then we couldn't get out! We called the phone number posted, left a message, got no response. We had to phone police for help. Two days later, no one has yet answered that message. Also, when signing the contract for a space, I signed up for automatic charges to my credit card. Four months later, when trying to enter my space, I found that I was locked out! When I met with Jim, I learned that the auto charges had not happened, through no fault of mine or my credit card, but because of some glitch on his end. We settled up with him, thought we had left things settled for auto-payment by credit card, and went on our way. Oh, but no! Things were not settled at all! Two months later we are again locked out! I plan to make a formal complaint to the owner of the business, and to the Better Business Bureau. And nice Jim is going to hear about it as soon as they open today!

I had trouble going there in person to pick up my stuff so I called the owner. He went out of his way to help me after I explained the situation. I would highly recommend this business because they are doing more than just business, they help people.