I have been a Webster client for the last 6 years. Over time I have become increasingly dissatisfied with them. It used to be that you could count on the same people working there, and I knew several of them by name, now there are frequently new people. New people would be ok if I didn't have to go through the whole getting my license out and being treated with suspicion. The last few times that I have gone to the drive thru, I have be assaulted with the hard sell of Webster products, i.e., home equity loans, credit cards and investment services. Today really annoyed me because after cashing my check the hard sell started up, I politely declined but that didn't stop the sales pitch. Finally I said NO! The teller proceeded to push, "you don't want blah blah blah?" No I don't want blah blah blah and I don't want to be subjected to this every time I go through the drive thru! To this the reply was " Well then maybe you should go to the ATM instead." Really??? Why do you have a drive thru then??? The final straw was the utterly laughable interest that I received on my Checking account. I will be searching for a new bank.
I have been a Webster client for the last 6 years. Over time I have become increasingly dissatisfied with them. It used to be that you could count on the same people working there, and I knew several of them by name, now there are frequently new people. New people would be ok if I didn't have to go through the whole getting my license out and being treated with suspicion. The last few times that I have gone to the drive thru, I have be assaulted with the hard sell of Webster products, i.e., home equity loans, credit cards and investment services. Today really annoyed me because after cashing my check the hard sell started up, I politely declined but that didn't stop the sales pitch. Finally I said NO! The teller proceeded to push, "you don't want blah blah blah?" No I don't want blah blah blah and I don't want to be subjected to this every time I go through the drive thru! To this the reply was " Well then maybe you should go to the ATM instead." Really??? Why do you have a drive thru then??? The final straw was the utterly laughable interest that I received on my Checking account. I will be searching for a new bank.