U-Haul Moving & Storage at Route 1

Called the day before and make a reservation to get a hitch installed in my new car. Arrived at the store 10 mins before my scheduled time and waited 25 minutes to be waited on. I was told on the phone it would take 45 minutes to install the hitch, at the store I was told 1.5-2 hours. I don't like being lied to so I left. Would never go back again!!! They know there busy days are the 1st and 15th to only have 1 person working the counter is not acceptable. When I left there were at least 10 other people in line. Not sure how this place is still in business.

J. Smith was treated very fairly by the manager in a minor bill dispute, who resolved the issue in a very professional and efficient manner.