AT&T

Absolutely the worst experience I've ever had. They rushed us out of the store on night 1 because they were closing (even though we got there 2 hours earlier but there was some problem with transferring of the phone data). Night 2 we got there again 2 hours before they close (because we work) and again same problem transferring. I had dropped my phone in the middle of this process and was told by the sales associate that he was going to do the insurance claim on the tablet in store because he "didn't feel like" calling the insurance company directly. We were locked out of that end of things because of more technical difficulty all in all spent 45 minutes trying to do the claim when he definitely could have called in that span of time. Ultimately he passed us on to another associate who said that he should've called because it's faster and we wouldn't have had to go through this affidavit process which came up at the end. It's now 8:10 and this sales associate is talking a mile a minute telling us what we have to do for the affidavit and sends us to staples stating "they'll know what to do". Shocker Staples had no idea what I was talking about and everything could've been done on the phone. In this span of time my phone completely stops working it's now day 3 and their insurance company asurion STILL hasn't verified that I'm a real person with a real claim. When I called to ask them they said I may see my new phone by Tuesday. All in all this will be a week and because my phone is now so broken that I can't see anything I will probably lose all of my photos etc anyway so spending the first two nights there was pointless anyway.