They will do the work by the book which is fine if you are absolutely novice at anything car related. Keep in mind doing every single thing by the book will cost you a pretty penny. I did not appreciate the condescending attitude. Always got oil changes here in the past. Will be going to Sullivan tires now.
I've stopped here many times to get gas on the way home from Marlborough. They provide full service fill ups with window washing, and the gas prices are usually the same or lower than surrounding stations. I also had the unfortunate event of my battery dying while I was waiting for my tank to fill up (nothing to do with Sudbury Auto). It was just after 5:30pm and they were closing up shop. The mechanic gave me the option of a FREE rental car (which are all Volvos) until they were open again the next day to fix the battery. I don't know if it was my visible frustration with the whole situation (which was my knowing fault), but he looked up the battery part number, said he had the battery in stock, and offered to replace the battery right then and there. It was after closing time and he was very willing to help. Of course I took him up on his repair offer and he fixed it in less than 15 minutes. Great guys who helped me out that day. Pros: Empathetic and knowledgeable service, decent prices, free loaner cars, full service fill-ups, location off of Route 20, local company Cons: Can't find a sign that actually says "Sudbury Automotive"