Sprint Store

I have been a Sprint customer for 12 years and have always hated going into this store. Anticipating an arduous visit I called ahead and was pleasantly surprised to be invited in immediately rather than schedule an appointment. Fernanda had my requested phone put aside with a note on it so that if another employee handled my transaction they had the necessary information upfront. Fernanda was knowledgeable and efficient, she had my phone set up and all info & apps swapped within 30 minutes. During my visit Fernanda and Cat (nickname?) flawlessly handled a very difficult customer and kept stride with their current tasks. Two other employees were also actively engaged in tasks during my visit. Typically this location has had employees who were too busy playing on their own phones to acknowledge customers and behaving in a manner barely acceptable for a zoo. My wife and kids will be heading in soon for their upgrades as Fernanda checked the account and made some recommendations. I have always handled my family's phones because of the store atmosphere and appreciate that I am now comfortable having them visit the store on their own. Fernanda and Cat are an asset to the Sprint brand and understand the spirit of service. Thank you.