Sears Heating and Air Conditioning

The install team hired by Sears was fantastic. They showed up a bit earlier than expected, but did all of the physical work in a quick and professional manner. The electrician, however, was not well prepared for my setup, and had to come back an additional two times to get the AC working. Now I have AC and Heat, but the fan only option on the thermostat is not functioning. 2 out of 3 isn't bad, but it is not ideal.

We will never purchase any items from Sears again after our experience ordering a door from their company. The salesman assured us that the biggest benefit of ordering a door or any product from a bigger company is their desire for superior customer service, but that was far from the case for us. Their treatment of us as customers and despicable customer service is something we will never chance again: 1. We ordered the door on the condition that it would be installed in May, but we were pressured by the warehouse to install it in April. 2. We arranged to have the door installed before noon on the last Saturday in April because we were hosting an event; they showed up at 3 p.m. 3. They showed up with the wrong door. 4. During the window they were supposed to install the door and the rest of the weekend, we were unable to make contact with anyone responsible for the door installation. 5. Despite leaving voicemails and calling repeatedly, nobody called us back until the Friday after. 6. We were never able to get in touch with anyone from the district office. It took the national office getting involved for us to hear from anyone who could help us with the situation. 7. The door was installed on June 9, over a month after it was supposed to be installed.