Santander Bank

I have dealt with many different banks but I must say this bank is a joke. Sadly, I have to say that this bank offers nothing but unprofessional, impolite and the worst service that anyone one can get. I have visited this bank for the past 3 months and I had an incident that took place today. A teller named Catherine who seemed to be an African background with the worst attitude helped me deposit my money. She didn't only have the weakest personality but was uncivilized to treat her customers. She confirmed ll my deposits and after I had asked her to give me changes, she accused me of giving her a $100 counterfeit bill. I had clearly remembered that I had given the new $100 bill. She somehow swapped the bill indoor to put it in her pocket. The manager tried to escalate the situation but she didn't even have any knowledge of whether the bill was counterfeit or not. I urged both of them to watch the cameras and let me know if I had given her the money and they claimed that it would take time to find the footage. I clearly told them that if I had given that money then I would take the responsibility and would apologize but they didn't have the system to check the cameras. I have been coming to this branch for 3 months and almost all the employees know me and I had n problems besides this African girl full of arrogance with a dull personality. They took 2 hours to figure out that the bill was not counterfeit rather it was original. The manager had no idea how to check a counterfeit bill. I told her that when you mark a bill it would give the color black if its a counterfeit bill, she had to call an employee who was on a vacation to confirm. This branch is a joke where people with no intelligence is hired and work for nothing good. I would never go back rather would withdraw and switch to a different bank. They not only wasted my time but was not apologetic. I hope that African girl whose zero intelligence is fired from her position. While the manger was double checking the money, she was chewing her snack and using her phone when there was a line waiting to be helped. I would kindly urge you guys to find a better branch or even a better bank than this.

I was a customer for more than 20 years, but as a result of my experience with the Charlestown branch, I am closing all remaining accounts. I closed a checking and line of credit account in 2012, but 1 year later, was charged an insufficient fund fee to my closed checking account for the line of credit that the Charlestown location had also supposedly closed. The Charlestown branch manager told me he would waive the fee, but did not, then refused to return my phone calls. I finally paid the fee because I was closing on a house and didn't want this on my credit report. I then called the 1-800 number of the bank to change my address, and while the call center staff was so lovely, they discovered that the checking account and line of credit account had STILL not been closed by the Charlestown location. Fortunately the call center was able to take care of it over the phone. Disgusting experience all around. Avoid the Charlestown location at all costs.