Terrible from start to finish. My husband and I tried Saga Fusion for the first time last night. We ordered the Wareham Hibaci Combo for two. We received the clear broth and green salad promptly, but after this the problems began. After half an hour, our waitress told us that our meals would be coming soon but that the kitchen was backed up. After that encounter our waitress avoided us, so we called over the hostess who told us that she would check on our dinners. She never came back. After 45 minutes we sought out the owner who also said he would check on our meals. He never returned. As we stood to leave another waitress brought my husband his meal, and I was told that mine was on the way. My husband and I shared and finished his meal before mine arrived. We had to ask another waiter for a box-to-go and our check as our waitress was also the bartender behind the bar. When she brought the check and we told he how upset we were, she replied with an attitude that she had told us that there was a delay in the kitchen. To add insult to injury, we never received our shrimp appetizer and the food was uneventful and pricey.
One more observation: while waiting for our meal we observed a waiter who dropped the purple wash cloth on the floor. He picked it up and put it back on the wait staff's service station. Other staff members then used this cloth to wipe off tables! At first they were unaware of what had happened, but even after we told the hostess this unsanitary cloth was not removed.
This was our first, and definitely last visit to Saga Fusion.
All USA
Terrible from start to finish. My husband and I tried Saga Fusion for the first time last night. We ordered the Wareham Hibaci Combo for two. We received the clear broth and green salad promptly, but after this the problems began. After half an hour, our waitress told us that our meals would be coming soon but that the kitchen was backed up. After that encounter our waitress avoided us, so we called over the hostess who told us that she would check on our dinners. She never came back. After 45 minutes we sought out the owner who also said he would check on our meals. He never returned. As we stood to leave another waitress brought my husband his meal, and I was told that mine was on the way. My husband and I shared and finished his meal before mine arrived. We had to ask another waiter for a box-to-go and our check as our waitress was also the bartender behind the bar. When she brought the check and we told he how upset we were, she replied with an attitude that she had told us that there was a delay in the kitchen. To add insult to injury, we never received our shrimp appetizer and the food was uneventful and pricey. One more observation: while waiting for our meal we observed a waiter who dropped the purple wash cloth on the floor. He picked it up and put it back on the wait staff's service station. Other staff members then used this cloth to wipe off tables! At first they were unaware of what had happened, but even after we told the hostess this unsanitary cloth was not removed. This was our first, and definitely last visit to Saga Fusion.