As a new resident of Westminster I needed an accountant. I was referred to Mr. Noseworthy and was looking forward to working with him for many years to come. I made an appointment for our initial consultation and arrived at his office accordingly. I was disappointed with the initial greeting I recieved from the person working the front desk who seemed to treat me as more of a nusance than valued new client. She told me that Mr. Noseworthy was with a client and to be seated. After waiting for 15 minutes I decided to ask her if she had any idea how much longer it would be as I was running on a tight schedule....her response, "I don't know" and she immediately turned back to her computer. At that point I decided that it would be best to reschedule rather than wait it out. About an hour later I recieved a call from Mr. Noseworthy not to apologize for missing our appointment but rather to cancel our follow up appointment. Apparently, his "friendly" receptionist told him that I was rude and treated her in a disrespectful manner. He explained to me that he does not do business that way. My initial shock made it difficult for me to find the words to respond. He said he was running 5 minutes late and is a very busy man. I shared with him that it was actually 15 minutes and that I am also a very busy man. I completely understand the chaotic schedule that an accountant keeps at this time of year but that in no way absolves him or his staff of common courtesy. As a person who works hard every day for an organization that advocated for small business this lack of customer service was extremely disappointing to me. Considering the current challenging economic climate facing small business owners, most owners treat perspective new customers like gold.......unfortunately, this is not one of them.
All USA
As a new resident of Westminster I needed an accountant. I was referred to Mr. Noseworthy and was looking forward to working with him for many years to come. I made an appointment for our initial consultation and arrived at his office accordingly. I was disappointed with the initial greeting I recieved from the person working the front desk who seemed to treat me as more of a nusance than valued new client. She told me that Mr. Noseworthy was with a client and to be seated. After waiting for 15 minutes I decided to ask her if she had any idea how much longer it would be as I was running on a tight schedule....her response, "I don't know" and she immediately turned back to her computer. At that point I decided that it would be best to reschedule rather than wait it out. About an hour later I recieved a call from Mr. Noseworthy not to apologize for missing our appointment but rather to cancel our follow up appointment. Apparently, his "friendly" receptionist told him that I was rude and treated her in a disrespectful manner. He explained to me that he does not do business that way. My initial shock made it difficult for me to find the words to respond. He said he was running 5 minutes late and is a very busy man. I shared with him that it was actually 15 minutes and that I am also a very busy man. I completely understand the chaotic schedule that an accountant keeps at this time of year but that in no way absolves him or his staff of common courtesy. As a person who works hard every day for an organization that advocated for small business this lack of customer service was extremely disappointing to me. Considering the current challenging economic climate facing small business owners, most owners treat perspective new customers like gold.......unfortunately, this is not one of them.