PODS

Part 1: See attachment for Pt 2. Not joking, I cannot edit this down. It takes a lot for me to get this upset. And I am extremely upset. I am moving from Austin to Boston in July/August. I am flanked on either side of my move with commitments (out of state, out of country, a funeral and new job training, but not so unreasonably so that I don't have options), so I am using PODs, because they claim they can provide more accurate delivery windows than traditional long haul movers, etc. Great! Wait... The Austin side of this move has been extremely easy. The Boston side of this move has been an absolute hellish nightmare for many reasons: 1. The Boston area location cannot apparently deliver the POD on ANY DAY OTHER THAN MONDAYS OR SATURDAYS. ??? 2. The Boston area location cannot apparently do same day drop off and pick up of a POD in the Boston area EVEN THOUGH IT'S A MAJOR CITY AND THERE ARE A MULTITUDE OF RESTRICTIONS THAT GO ALONG WITH LEAVING A STORAGE CONTAINER STREET SIDE FOR LONGER THAN A FEW HOURS (similar to a moving truck) - what this means for me is leaving a POD in the loading dock area of my apartment. Which also isn't reasonable to ask my complex if I can take up their loading dock with deliveries, people moving in and out, trash, etc (I did ask anyway, fingers crossed and begging, but they could not accommodate). So, essentially, between points 1 and 2, I can't even use PODs alone to complete this move. 3. Every time I call, I get completely, COMPLETELY different answers to the questions I need to ask pertaining to my move. Which is extremely frustrating. Calling PODs one day and hearing "we only deliver Mondays and Saturdays" to hearing "no ma'am, we deliver Mondays through Saturdays" another time. Inconsistency is the QUICKEST way to lose customers to trust. How am I supposed to be able to trust your associates if I'm being given differing answers every time I call? So, I escalate. 4. When I escalate, I am given absolutely NO options. NO empathy whatsoever on the other end of the line. "Ma'am the supervisor is just going to tell you the same thing I am". Then what is the point of an escalation? If no one is even seemingly WILLING to help me, what is the point? I'm not kidding here - it has been like I've been talking to 15+ black holes. Zero help. Absolutely nothing. Mostly silence on the other end of the phone. And believe me, I have offered up plenty of ideas to see if they can accommodate ANY of them. They're all answered with no.