M. Steinert & Sons

My wife and I just purchased a Roland HP605 from the Natick store, We were helped by Vivian Handis. We were first helped on the phone and we were shopping around (including online), but Vivian agreed to make a special trip from her Boston store to Natick that same night to meet with us. We came in and Vivian gave us exceptional customer service from the moment we arrived. She was extremely knowledgeable about the pianos and explained all of the pros and cons. I originally had planned to get a price and continue shopping around to compare (and possibly buy online), but after working with Vivian we decided to buy one on the spot. Fast forward a week and the piano was delivered "Dead on Delivery". It did not play. The delivery guys were extremely nice and helpful and Vivian and her boss got engaged. Vivian put as at ease and arranged for a tech to come out that same night. After the tech found it was not working, Vivian arranged for a new piano delivery that very next day. It was delivered without incident. Through the time when we stepped in the store till now, Vivian was extremely communicative, helpful, responsive. She also sent a very thoughtful gift basket with an apology. This experience completely justified our reason for shopping with your company and not elsewhere (including online). If there is a salesperson of the year award, Vivian should win it. It was a true pleasure working with M. Steinert & Sons and Vivian and I would highly recommend it to anyone who may be looking.