Just when I thought customer service was dead I stumbled across John's TV. We used to use John a couple of decades ago when his dad ran the business. That's when it was cost-effective to fix the old style TVs. Recently I had a flat screen that I didn't know was worth fixing or not. I contacted John's TV and he gave me all of the options as opposed to repair or purchase of a new one. He also sells new ones. I decided to opt for the repair as it was a good quality TV. John came on time and picked up my TV. There is a $50 diagnostic charge and a $40 delivery fee. But actually, there really isn't a fee when you think about it because that $90 was applied to the repair! The service was always excellent when John's Dad ran the business and his son certainly is not a disappointment. Tremendous customer service. Not only did he pick up the TV he offered me a loaner which I did not need. Despite the horrendous winter weather he completed the repairs in five days and came and dropped the TV off and reinstalled it. I can't say enough about his wonderful demeanor and his tremendous service! John you are doing your dad proud!! I will never go anywhere else. When it comes time to purchase a new TV I will make sure it is with John's TV! He is the definition of service with a smile and a promise kept.
All USA
Just when I thought customer service was dead I stumbled across John's TV. We used to use John a couple of decades ago when his dad ran the business. That's when it was cost-effective to fix the old style TVs. Recently I had a flat screen that I didn't know was worth fixing or not. I contacted John's TV and he gave me all of the options as opposed to repair or purchase of a new one. He also sells new ones. I decided to opt for the repair as it was a good quality TV. John came on time and picked up my TV. There is a $50 diagnostic charge and a $40 delivery fee. But actually, there really isn't a fee when you think about it because that $90 was applied to the repair! The service was always excellent when John's Dad ran the business and his son certainly is not a disappointment. Tremendous customer service. Not only did he pick up the TV he offered me a loaner which I did not need. Despite the horrendous winter weather he completed the repairs in five days and came and dropped the TV off and reinstalled it. I can't say enough about his wonderful demeanor and his tremendous service! John you are doing your dad proud!! I will never go anywhere else. When it comes time to purchase a new TV I will make sure it is with John's TV! He is the definition of service with a smile and a promise kept.