Indra Salon and City Spa

8 Main Street, Andover
Website: indrasalon.com
Phone: +1 978-470-8800

Categories: Beauty salon  Establishment 

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Reviews

1
Mar 20, 2018

Sarah Elliott

Recently went in for a gel manicure with Van and was extremely disappointed with the result. The nails werent properly set under the UV light and she buffed my cuticles until they were actually bleeding. The Gel was also all around the skin bordering my nails so the manicure lifted after 2 days and half of the polish began peeling off. When I called to tell the salon they were completely indifferent and unapologetic. I told them that I would never be back, and that I would be reviewing my experience online. They did not once offer to fix my nails or apologize for the painful/subpar manicure. Additionally, I found it absurd that new clients be subject to a guided tour of the salon prior to their appointment. Mine consisted of being quickly led around the space by a girl who mumbled so incoherently I didnt know what she was showing me half the time. Practically none of the areas were private and it seemed the modern decor (of which I am a fan in most circumstances) consistently took precidence over the privacy/comfort of the client. There is an "internet cafe" where you can sit and browse the internet while you wait for your appointment (which for me, was 1/2 hour of waiting!) that consists of uncomfortable stools and the cheapest netbooks you can imagine. It is definitely not a relaxing environment as you feel you are on display to the rest of the salon. An internet lounge is a good idea but they really fell short on the execution. Also, you can help yourself to a beverage- water with lemons (with dirt from the lemons floating in the dispenser), stale coffee, or loose leave chamomile with no visible means of brewing. Overall, I got the impression that they blew their budget on the salon remodel and couldnt afford to properly execute any of the finer points, nearly all of which pertained to the comfort of the client. The manicure was cheap enough at $45- but ended up costing me another $35 somewhere else to have it removed/replaced. Really wouldnt reccommend for any nail service, or to anyone looking for a relaxing enviornment in a salon/spa.

5
Jun 28, 2018

A Google User

I have been all over the country getting my hair done. I have had stylists in Laguna Beach, NYC, Miami, and Boston do my hair and I will only let Jose touch my hair from now on. BEST Salon. Friendly, Nice, Pleasant and AMAZING all around!!!

5
Dec 14, 2017

A Google User

Susan Grieco of Indra Salon and City Spa has been doing my eyelash extensions for a very long time now. Susan is a perfectionist at heart which is why this detailed work is always finished to flawless perfection! My Favorite reason for this service is NO MASCARA! Of course you may use it however it is not necesarry. Also getting out of the shower pool or ocean you look like a star always put together and fabulous!! Hurry up and make your appointment today!!


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