Friendly, but that does not make for good service. When I brought an issue to the attention of the owner, she defended her employee's action. She was correct that I should have reviewed the policy, but minimized the fact that I requested certain coverage. If a customer asks for identical coverage, that is what you should provide. In my case, I was informed that my coverage selection was automatic. That just makes no sense. If I request certain coverage, that is different than what is automatic, there is a duty to adjust that coverage. As much as I may like the individuals, I have to deal with an accountable business. I, therefore need to take my business elsewhere. Did I mention, that I was told I needed to bring in my plates or go the Registry to cancel my insurance. That's not even necessary. Why tell someone that!
All USA
Friendly, but that does not make for good service. When I brought an issue to the attention of the owner, she defended her employee's action. She was correct that I should have reviewed the policy, but minimized the fact that I requested certain coverage. If a customer asks for identical coverage, that is what you should provide. In my case, I was informed that my coverage selection was automatic. That just makes no sense. If I request certain coverage, that is different than what is automatic, there is a duty to adjust that coverage. As much as I may like the individuals, I have to deal with an accountable business. I, therefore need to take my business elsewhere. Did I mention, that I was told I needed to bring in my plates or go the Registry to cancel my insurance. That's not even necessary. Why tell someone that!