Needed a quote for bathroom work so I sent them an email through their website contact form which very clearly stated: "Non-Emergencies: Please complete the fields below and we will respond to your inquiry within 8 hours." Three days later, still no response, so I sent them another email saying I'd be leaving negative reviews. "Coincidentally", I get a reply the same day saying they are 'tied up for the forseeable future with customers in the Quincy and Boston area'. I asked they take down their website contact form promise to get back to people within 8 hours and their response was 'thanks for the feedback to improve our customer service'. After a week or so, I just checked their site now and it is still there. Had I not sent the second email saying I was going to leave a review, I'm confident they never would have responded. But even if I'm wrong about that, to know you are too busy to get back to people in 8 hours, yet still leave that promise on your website is disingenuous, misleading, and unprofessional. If plumbers are too busy to take on new work then they should respect peoples time and state so on their websites and answering machines, not knowingly make false promises.
I checked their website yet again and guess what? Still promising to get back to people in 8 hours. Unbelievable!
They responded to my review on another site by promoting all their happy customers even though I never said anything negative about their work. They added they're 'always looking to improve their customer service, yet they refuse to remove their 8 hour promise. Interesting that they responded almost immediately to that review but it took them three days and two emails from me to finally get them to respond even though they promise a response in 8 hours! Plus, for less than the time it took them to read and respond to my review they could have removed the 8 hour promise from their web site.
All USA
Needed a quote for bathroom work so I sent them an email through their website contact form which very clearly stated: "Non-Emergencies: Please complete the fields below and we will respond to your inquiry within 8 hours." Three days later, still no response, so I sent them another email saying I'd be leaving negative reviews. "Coincidentally", I get a reply the same day saying they are 'tied up for the forseeable future with customers in the Quincy and Boston area'. I asked they take down their website contact form promise to get back to people within 8 hours and their response was 'thanks for the feedback to improve our customer service'. After a week or so, I just checked their site now and it is still there. Had I not sent the second email saying I was going to leave a review, I'm confident they never would have responded. But even if I'm wrong about that, to know you are too busy to get back to people in 8 hours, yet still leave that promise on your website is disingenuous, misleading, and unprofessional. If plumbers are too busy to take on new work then they should respect peoples time and state so on their websites and answering machines, not knowingly make false promises. I checked their website yet again and guess what? Still promising to get back to people in 8 hours. Unbelievable! They responded to my review on another site by promoting all their happy customers even though I never said anything negative about their work. They added they're 'always looking to improve their customer service, yet they refuse to remove their 8 hour promise. Interesting that they responded almost immediately to that review but it took them three days and two emails from me to finally get them to respond even though they promise a response in 8 hours! Plus, for less than the time it took them to read and respond to my review they could have removed the 8 hour promise from their web site.