If you care about your pet PLEASE take it to another hospital. Small summary below of the horrors we went through with a previously healthy dog who died in their care after having a surgical procedure at a different hospital and sent there after having a neurological episode after the procedure specifically to see a neurologist which didnt look at him for over 24 hours. He died a day later.
This is an excerpt from a letter I wrote to their leadership team after his passing. It took them over 1 month to get his remains to me after they "forgot" about our request to have him cremated and dragged on the cremation.
They didn't bother assigning a specialist to him or having a neurologist look at him despite him being brought there just for that.
They euthanized him without my permission, then charged me for it, without giving me a chance to say goodbye.
They charged me more than was quoted without once getting approval or telling me until after he passed away.
After everything, they did NOTHING to make any of this right.
1. Initial doctor didn't bother reviewing his file before taking him in despite it being sent to them from another hospital and they were made aware it was an emergency.
After arrival at the hosital to specifically see a neurologist he wasn't seen by one in over 24 hours.
2. Why did it take more than 24 hours to take a look at Apollo when he was brought in BECAUSE of a neurological event?
3. What happened during the time he was there and why was there no specialist that could deal with this case that knew how to deal with someone in his position? They KNEW that he was prone to clotting and prone to bleeding but the doctor looking after him admitted to me that he didn't know what to do and that a specialists advice would be needed. Why wasn't this specialist on Apollo's case in the first place?
4. Why had accounting not called me EVER to tell me that I had spent more than the 3k that was first quoted and gotten my approval to charge me more than that? And only sent me a bill SIGNIFICANTLY higher than I had agreed to pay without having any knowledge of it?
5. Why did the night doctor administer Euthanasia WITHOUT my permission or knowledge? And if he wasn't euthanized, could he have survived and still been alive? And even if the answer is no, could I have been there when it was administered and had the chance to hold him, kiss him and say goodbye?
6. Why have I not received his ashes in over 4 weeks, his body sitting in a "holding" pattern while I am mourning? No accountability. No one bothering to call us back when we call to find out why it is taking so long until I call again on Thursday night after receiving the bill. This is my child. This treatment of his body is massively disrespectful and is severely traumatizing for me to imagine and visualize in my head. My poor baby, dead, alone and forgotten.
7. And finally, the biggest question of all. Did I make the biggest mistake of my life sending my poor baby to Tufts? Thinking this was his best chance and that the doctors were able to take care of him?
All USA
If you care about your pet PLEASE take it to another hospital. Small summary below of the horrors we went through with a previously healthy dog who died in their care after having a surgical procedure at a different hospital and sent there after having a neurological episode after the procedure specifically to see a neurologist which didnt look at him for over 24 hours. He died a day later. This is an excerpt from a letter I wrote to their leadership team after his passing. It took them over 1 month to get his remains to me after they "forgot" about our request to have him cremated and dragged on the cremation. They didn't bother assigning a specialist to him or having a neurologist look at him despite him being brought there just for that. They euthanized him without my permission, then charged me for it, without giving me a chance to say goodbye. They charged me more than was quoted without once getting approval or telling me until after he passed away. After everything, they did NOTHING to make any of this right. 1. Initial doctor didn't bother reviewing his file before taking him in despite it being sent to them from another hospital and they were made aware it was an emergency. After arrival at the hosital to specifically see a neurologist he wasn't seen by one in over 24 hours. 2. Why did it take more than 24 hours to take a look at Apollo when he was brought in BECAUSE of a neurological event? 3. What happened during the time he was there and why was there no specialist that could deal with this case that knew how to deal with someone in his position? They KNEW that he was prone to clotting and prone to bleeding but the doctor looking after him admitted to me that he didn't know what to do and that a specialists advice would be needed. Why wasn't this specialist on Apollo's case in the first place? 4. Why had accounting not called me EVER to tell me that I had spent more than the 3k that was first quoted and gotten my approval to charge me more than that? And only sent me a bill SIGNIFICANTLY higher than I had agreed to pay without having any knowledge of it? 5. Why did the night doctor administer Euthanasia WITHOUT my permission or knowledge? And if he wasn't euthanized, could he have survived and still been alive? And even if the answer is no, could I have been there when it was administered and had the chance to hold him, kiss him and say goodbye? 6. Why have I not received his ashes in over 4 weeks, his body sitting in a "holding" pattern while I am mourning? No accountability. No one bothering to call us back when we call to find out why it is taking so long until I call again on Thursday night after receiving the bill. This is my child. This treatment of his body is massively disrespectful and is severely traumatizing for me to imagine and visualize in my head. My poor baby, dead, alone and forgotten. 7. And finally, the biggest question of all. Did I make the biggest mistake of my life sending my poor baby to Tufts? Thinking this was his best chance and that the doctors were able to take care of him?