E-ZPass MA Customer Service Center

It took me two months, four phone calls, and three emails to close my account, all after mailing in my transponder and close account form AND submitting a close account request through my online account. When I asked one representative why my account hadn't been closed, despite their offices receiving my form and transponder two months ago, she just replied "I don't know. It just isn't closed." When I asked if there was someone I could speak with that would know, she said "No." We went back and forth like this for several minutes. Finally, she figured out she could manually close my account. Then, they charged me $33 for a damaged pass. The pass was over 15 years old and was the kind that attached to my front license plate. I understand this policy for new passes that are located inside the car, but how can they expect a pass on your front bumper to avoid damage? Above all, if the state is imposing this technology, they need to provide a team that can support it, and it seems like their training and management is severely lacking.