I had been a patient at DotHouse Health for over 28 years. I have met some of the most compassionate doctors and experienced especial care in the past. However, most recently, my experience has been far from that. I am always on hold for at least 20 mins, and then the customer service rep is usually unpleasant and rude. It takes months for me to see my PCP. Then when I do see my PCP, I feel as though I am be rushed out and not heard. And you can forget about getting an appointment with the dentist, its take months to even contact someone for an appointment. After about three years of experiencing this, I decided it was time for me to part ways with DotHouse. It was difficult and upsetting to leave but I knew I was no longer receiving the care that once I had. Unfortunately, the lack of care and compassion by the staff, left me with no option but to leave. I truly hope things change because it saddens me to see an organization like DotHouse Health that is intended for the community, no longer making the effort to properly serve the individuals of the community. Best wish to DotHouse Health, but I would not recommend this establishment.
All USA
I had been a patient at DotHouse Health for over 28 years. I have met some of the most compassionate doctors and experienced especial care in the past. However, most recently, my experience has been far from that. I am always on hold for at least 20 mins, and then the customer service rep is usually unpleasant and rude. It takes months for me to see my PCP. Then when I do see my PCP, I feel as though I am be rushed out and not heard. And you can forget about getting an appointment with the dentist, its take months to even contact someone for an appointment. After about three years of experiencing this, I decided it was time for me to part ways with DotHouse. It was difficult and upsetting to leave but I knew I was no longer receiving the care that once I had. Unfortunately, the lack of care and compassion by the staff, left me with no option but to leave. I truly hope things change because it saddens me to see an organization like DotHouse Health that is intended for the community, no longer making the effort to properly serve the individuals of the community. Best wish to DotHouse Health, but I would not recommend this establishment.