Very poor service and support. I went through MASS save and they use Dipietro Heating and cooling. I don't recommend either one. Dipietro install the boiler and patched the ceiling where they installed the vents before they had it inspected by the city. They left a mess and a pile of insulation all over the floor. Then boiler didn't pass inspection so they had to remove and reinstall the vents. I had a hole in my garage ceiling for 4 months and made several calls before they came to fix it. It took them a year to realize they needed to do the electrical inspection and I had to call them to finally have it scheduled. I had a few issues with the unit within the past 2 years and they have not been helpful.. It takes at least a week to get service and their technicians are not knowledgeable about the heating units. After 2 yrs and $10,000. I am still having issues. The unit they sold me isn't working and needs new parts, luckily it's still under warranty. I found another HVAC service to do the work.
At a minimum Dipietro should make sure their units are inspected in timely manner and they pass inspection.
All USA
Very poor service and support. I went through MASS save and they use Dipietro Heating and cooling. I don't recommend either one. Dipietro install the boiler and patched the ceiling where they installed the vents before they had it inspected by the city. They left a mess and a pile of insulation all over the floor. Then boiler didn't pass inspection so they had to remove and reinstall the vents. I had a hole in my garage ceiling for 4 months and made several calls before they came to fix it. It took them a year to realize they needed to do the electrical inspection and I had to call them to finally have it scheduled. I had a few issues with the unit within the past 2 years and they have not been helpful.. It takes at least a week to get service and their technicians are not knowledgeable about the heating units. After 2 yrs and $10,000. I am still having issues. The unit they sold me isn't working and needs new parts, luckily it's still under warranty. I found another HVAC service to do the work. At a minimum Dipietro should make sure their units are inspected in timely manner and they pass inspection.