My wife purchased a shirt on May 12. Brought it home and prepared to wear it, thereby removed the tags. Four days later a 20% discount coupon arrived in the mail. My wife visited the store with the receipt the next day and asked if the coupon could be honored retroactively. Since the tags were no longer on the item, she was refused in a rather terse and unkind manner. We are very disappointed in this poor customer service. It is no wonder people shop at Big Box stores where such transactions would be honored!! Clay's just lost a customer and my friends will also be warned not to support Clay's because of the unfriendly policy.
All USA
My wife purchased a shirt on May 12. Brought it home and prepared to wear it, thereby removed the tags. Four days later a 20% discount coupon arrived in the mail. My wife visited the store with the receipt the next day and asked if the coupon could be honored retroactively. Since the tags were no longer on the item, she was refused in a rather terse and unkind manner. We are very disappointed in this poor customer service. It is no wonder people shop at Big Box stores where such transactions would be honored!! Clay's just lost a customer and my friends will also be warned not to support Clay's because of the unfriendly policy.