Canal Side Family Dental

My husband and I picked Canal Side dental for convenience, being new to the area. I had one cleaning and my husband had a cleaning and two cavities filled. The care was great, however the woman who runs the front desk clearly has issues with understanding what a practice manager's responsibility is. We have delta dental, and even though my husband asked if he owed a co-payment at the date of service, she smiled and said, "no, we will just bill the insurance, all set!" Of course we signed a authorization form saying we would pay if the insurance didn't, but we ended up getting a bill for $200 later. Apparently, they decided to pick the more expensive white filling that our insurance doesn't pay for. Delta is a very common insurance in Massachusetts,so the practice assistant should have known this. They should have offered an option, ie) either pay out of pocket, or get the filling that your insurance will cover.When my husband went back for another cleaning, the practice assistant harassed him for payment of the bill. Despite our calls and letters sent, they were ignored. They sent the bill to collections and we just paid it because neither of us have time to chase down a deadbeat dental office for resolution. I work in healthcare, and know that it should be an ethical standard for a practice to notify a patient if insurance didn't cover a service. While I think the dentist and hygienist are fine, the practice assistant should probably find another line of work because she is awful and they just lost a couple of patients.