My rating is not for shoes, but for customer service experience. I love the shoes, but every single time I need to go to the store the assistants make me totally uncomfortable and don't even want to try helping. It literally feels like they hate their jobs and want to show everybody, including you, how miserable they are. Specifically one store located in Cambridgeside Mall in Boston. I have never had a good experience there. So, if you want to get shoes, and have a pleasant interaction with an assistant, my advice is to choose another store!
The bed customer service I've ever experienced. If there is a negative points of reviews I would have given -5 instead of 1 They hate customer, they just behave like they are cool but they will turn a 180° after you buy and want to change or return (even before living the store!!!)