Brothers roast beef

Worst service I’ve experienced. Called in an order. Guy told me 10 minutes gave him my name. Went there 15 minutes later and she said I just called in the order. I told I called 15 minutes ago. She said I had to wait then she gave me a bag and it wasn’t even my order. They are so rude there they lost my business. Not the first time they were rude but this was the end.