Bertera Subaru of West Springfield

I called up and Nick helped me out on the phone. I told him exactly what I wanted, he got the vehicle prepped and we arranged a very smooth, easy transaction same day. He was able to accommodate a complicated three week long financial situation I was stuck in the middle of no problem. Very comfortable, friendly, hassle-free experience and I walked away happy.

I had a wonderful experience at Bertera Subaru. The employees were very helpful and managed to get me leasing the car that i wanted at a price that worked for me. I highly recommend leasing or buying a Subaru through them!

I don't know how many people I had to speak with about getting tires through the tires for life program and my inquiries were pretty much ignored. Finally, once I was able to go in for service I was told there would be about 1-1.5 wait time. No big deal. Except I had to wait 4 hours to have 4 tires changed. There were other customers who came and left but I was left waiting. I went down into the bay twice to ask what was taking so long and I was told it was "being wrapped up soon." Then they tried ask me to rate them all 10s on their survey. Unbelievable.