If i could give -10 starts I would- the managers here are crooks. I purchased a mens wedding ring which was held by the store until the correct size came in... It took forever for them to finally confirm it was in and it would be shipped to a store local to me- (I had moved since then), I waited a while but never got that call from the closer store to me- when i called to find out they said nothing had come in...
During all this- somehow the store claims a new manager was brought in and EVERY employee from August has been fired- AND THEY HAVE NO SURVEILLANCE!!!!!
I have been trying to resolve this with the new manager "Rachel" but in the end she just told me she wont be replacing the ring they so stupidly lost. She had me convinced for 2 months that she was going to make sure this got fixed & we got the merchandise we PAID FOR and NEVER RECEIVED.
I will be reporting to the BBB, I will be disputing the charge, and will be filing a civil lawsuit against the manager & sales employee, as well as Belden & sterling jewelers.
They are crooks & liars. I wish I could return my engagement ring and earings i purchased at the same time as they feel so tainted and negative now...
All USA
If i could give -10 starts I would- the managers here are crooks. I purchased a mens wedding ring which was held by the store until the correct size came in... It took forever for them to finally confirm it was in and it would be shipped to a store local to me- (I had moved since then), I waited a while but never got that call from the closer store to me- when i called to find out they said nothing had come in... During all this- somehow the store claims a new manager was brought in and EVERY employee from August has been fired- AND THEY HAVE NO SURVEILLANCE!!!!! I have been trying to resolve this with the new manager "Rachel" but in the end she just told me she wont be replacing the ring they so stupidly lost. She had me convinced for 2 months that she was going to make sure this got fixed & we got the merchandise we PAID FOR and NEVER RECEIVED. I will be reporting to the BBB, I will be disputing the charge, and will be filing a civil lawsuit against the manager & sales employee, as well as Belden & sterling jewelers. They are crooks & liars. I wish I could return my engagement ring and earings i purchased at the same time as they feel so tainted and negative now...