Ambro Adjustment

Trash company. You can't get through to them. Been a nightmare dealing with them through usaa. If I could give zero stars, I would. I wish usaa would not use them again.

I normally do not take the time to post negative reviews on companies because they do not even deserve my time. This company takes the cake though. They have taken so much of my time and gave me extra worry during my claims process with my insurance company. For starters, they hardly ever pick up the phone when you call ambro directly. All of the phone representatives that I came across during my process couldn't seem to help me with anything. They kept telling me I had to talk to a sepecific person in order to do anything. This certain individual that was in charge of my never picks up her phone either. My first interaction with her was her telling me she couldn't travel to my wife's work where the car was in order to appraise it and was pretty rude about it. So I accommodated her and dropped it off at the collision repair center closer for her convienence. She was able to appraise it the next day! Awesome right? In all honesty that was the only thing that went right for me with Ambro. The shop found supplemental damage the following week on Tuesday. They submitted the request to ambro on that day as well. I was made aware that ambro had up to three days to approve or deny it. So what do they do? Take three days to go out and look at the vehicle and then submits an approval for the supplement on Saturday. So it took them 4 days when they had 3 by contract to approve or deny the supplement. With that said, the shop is closed on Sat and Sun so the first day they could work on it was Monday. This put me in a bind as far as the rental car goes because the appraiser from ambro put 6 calendar days for the fix on the form. Being that they couldn't start working it until Monday burns two days. The biggest issue I had with them is little to no communication. They were awful with picking up their phones and calling you back when leaving voicemails. I left a total of 6 voicemails for ambro and my adjuster together. One of which was returned. They never called me for any changes or additional information which is bull. Everyone that is involved in customer service knows that communication is key. Zero communication..I wish I could give this company zero stars. I will strive to avoid this company like the plague from here on out. I saw nothing but bad reviews prior to my experience but I am also the type of person that doesn't trust reviews fully. With that said, no one has to trust my review but just head my warning. This company is awful and doesn't help you worth a damn. Please advise.... use someone else.